If you have questions about your order status, please either submit a form on the Contact Us page, email us directly at email@example.com, or call us at 651-255-1428 (Monday - Friday 8:00 am - 4:30 pm Central) to get your order status and tracking information.
RAVE Sports offers free ground shipping on orders over $99 (some exclusions apply; see below). This offer is available for orders shipped within the contiguous United States only. No coupon code is needed.
Orders typically ship out from our warehouse within 3-6 business days.
Certain orders are not eligible for free shipping. Exclusions include:
- Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico
- APO/FPO and PO Box addresses
- International orders
- Wholesale orders
- Any order containing rigid paddle boards or items over 300 lbs. Please contact us at 800-659-0790 to arrange pickup at our Minnesota warehouse for these items or to receive a custom freight quote.
If you are not 100% satisfied with the product you have purchased from ravesports.com, you may return it to us in its original unopened package. During the holiday season, we have extended our return window to 60 days from the date of purchase to receive a full refund. We will refund the purchase price (excluding shipping charges if those apply) to the credit card that was used to make the original purchase. Original shipping costs (if applicable) and return shipping costs will be the purchaser's expense. Items may not be returned after the 60-day post purchase period has expired. This policy applies to items purchased from ravesports.com and does not apply to products purchased through our retail partners.
If the item delivered does not match your order or is damaged, please contact Customer Service. Our customer service team will assist you with the necessary steps to process a possible return, refund, repair or replacement. We will ask you to send us a photo of any damage to assist in taking appropriate action. We will require you to hold the item until collection or resolution is completed, as it might be necessary to return the item to us.
Items returning to us must include a Return Authorization Number. To obtain a Return Authorization Number, call our Customer Service Department at 1-800-659-0790. Our business hours are Monday - Friday 8:00 AM to 4:30 PM Central Time. Please have your order number, the item (s) number you want to return and credit card information available when you call. Customer Service will provide you with a Return Authorization Number.
RETURN SHIPPING INSTRUCTIONS: It is best to reuse the original packaging. You will be responsible for the cost to ship the product back to us. Write the Return Authorization Number on the shipping label - THIS IS REQUIRED - or your shipment will be refused and returned to you.
Return Authorization Number: ###
985 Aldrin Drive, Suite 301
Eagan, MN 55121