RAVE Sports remains available for all online orders and shipments during normal weekday hours. You may expect short delays in shipping, but our close partners, UPS and FedEx continue to work diligently to support timely shipments. Taking steps to ensure the health and safety of our team members and customers is of the highest priority. We appreciate your loyalty and support and we'll continue to offer you innovative, top quality sporting goods!
RAVE Sports offers free ground shipping on all orders over $50 (some exclusions apply; see below). This offer is available for orders shipped within the contiguous United States only. No coupon code needed.
Certain orders are not eligible for free shipping. Exclusions include:
- Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico
- APO/FPO and PO Box addresses
- International orders
- Wholesale orders
- Any order containing hard paddle boards or items over 300 lbs.
If the item delivered does not match your order or is damaged, please contact Customer Service. Our customer service team will assist you with the necessary steps to process a possible return, refund, repair or replacement.
We will ask you to send us a photos of any damage for our own records to assist in taking appropriate action. We will require you to hold the item until collection or resolution is completed, as it might be necessary to return the item to us.
To obtain a Return Authorization Number please call our Customer Service Department at 1-800-659-0790. Our business hours are Monday - Friday 8:00 AM to 4:00 PM Central Time. Please have your order number, the item (s) number you want to return and credit card information available when you call. These are necessary for processing a return. Customer Service will provide you with a Return Authorization Number.
SHIPPING INSTRUCTIONS: It is best to reuse the original packaging. If the original package is lost or damaged, you will have to package it yourself and your return will be subject to a restocking fee. You will be responsible for the cost to ship the product back to us. Write the Return Authorization Number on the shipping label - THIS IS REQUIRED - or your shipment will be refused and returned to you. SHIP TO:
REVEL Match LLC ATTN: Returns Department,
Authorization # ____________
985 Aldrin Drive, Suite 301
Eagan, MN 55121