RAVE Sports offers a Limited Lifetime Warranty, Limited 3 Year Warranty, Limited 1 Year Warranty, Limited 90 Day Warranty, or Limited 30 Day Warranty from date of purchase to cover our wide range of products. Review the policy below to determine if your product is covered under warranty. All warranties require proof of purchase date on receipt. If it is covered, complete the Warranty Claim Form below and we will contact you with a Repair Authorization Number.
Warranty Registration: As of July 2021, we are no longer requiring warranty registration upon purchase. Rather, keep your receipt as proof of purchase in the event of a warranty claim. Refer to the warranty policy below to determine if your product is under warranty.
For questions, please contact us at 1-800-659-0790 or email CS@ravesports.com.
- Limited Lifetime Warranty (personal use): Aqua Jump Eclipse water trampolines, Bongo bouncers, Icebergs, water mats, and attachments.
- Limited 3 Year Warranty: Splash Zones
- Limited 1 Year Warranty: O-Zones, slides, stand up paddle boards, boat towable tubes
- Limited 90 Day Warranty: Water skis, wake boards, wake surf boards, paddles
- Limited 30 Day Warranty: Pool floats, PFDs, ropes, inflators
RAVE Sports warranties products only within the US & Canada. For warranty issues outside the US and Canada, please contact your seller.
RAVE Sports warranties do not cover damage caused by:
- Failures caused by over-inflation and / or under-inflation
- Snags, tears, cuts, holes and other punctures caused by normal use
- Fading caused by exposure to sunlight or weather
- Misuse, abuse, neglect or improper storage
- Degradation caused by chemical exposure such as to Chlorine
- Open box / used items
- Note: heavy use in a commercial setting or application is covered by a separate warranty policy as stated here.
Limited Lifetime Warranty: Reinforced PVC
RAVE Sports offers a limited lifetime warranty on our reinforced PVC product line including Aqua Jump Eclipse water trampolines, Bongo bouncers, floating water mats / docks, Icebergs, and attachments. Please note that these products, when used in a commercial environment, are bound by a limited three-year warranty as described here.
All reinforced PVC products have a Limited Lifetime Warranty against manufacturer's defects in material or workmanship, so long as the product remains in the possession of the original owner. The Limited Lifetime for our reinforced PVC products is up to (7) seven years; this may vary depending on use and other conditions. Defects in the material or workmanship caused by the manufacturer are covered by this warranty. Any warranty repairs or replacements during the warranty period will be fully covered during the first two years of ownership and partially covered based on a depreciated replacement schedule for the remaining (5) five years. The depreciated replacement schedule equates to a 20 percent decline in the replacement value per year.
Limited Three (3) Year Warranty: Splash Zones
RAVE Sports'® product(s), when delivered to you in a new condition in original container, are warranted against defects in material or workmanship for a period of three (3) years from the date of original purchase when used in a non-commercial application. Product(s) used in a commercial application are warranted against defects or workmanship for a period of six (6) months from the date of original purchase. Defective product(s) returned to RAVE Sports® or an authorized service location and are proven to be defective upon inspection, will be repaired or exchanged for new product(s) or part(s) at a prorated value where applicable. The warranty period for any replacement product shall begin upon shipment of the same, but shall in no event exceed the warranty period of the defective product.
Limited One (1) Year Warranty: O-Zones, slides, stand up paddle boards, boat towable tubes
Our PVC vinyl products and stand up paddle boards are covered under a Limited ONE YEAR Warranty against manufacturer's defects from the date of purchase. Any holes, scrapes, tearing or external damage is not covered under the Limited One Year Warranty.
Limited Ninety (90) Day Warranty: Paddles, water skis, wake boards, wake surf boards
RAVE Sports'® product(s) including paddles, water skis, wake boards, and wake surf boards when delivered to you in a new condition in original container, are warranted against defects in material or workmanship for a period of ninety (90) days from the date of original purchase.
Limited Thirty (30) Day Warranty: Pool floats, PFDs, ropes
RAVE Sports'® product(s), when delivered to you in a new condition in original container, are warranted against defects in material or workmanship for a period of thirty (30) days from the date of original purchase.
When returning any product, you must first contact RAVE Sports® to obtain a return authorization number by completing the claim form above. The product must be packaged in its original carton or comparable packaging with a copy of the receipt / bill of sale (or invoice of purchase), together with a complete explanation of the problem. Shipping charges, if any, must be prepaid. Products covered by warranty will be returned to you without charge by RAVE Sports®.
Warranty policies cover all defects encountered in normal use of the product and do NOT apply in the following cases:
a) Loss or damage due to abuse, mishandling, alteration, accident
b) Failure to follow operating, maintenance, or storage instructions
c) Service by a party other than RAVE Sports® authorized service personnel
d) Any acts of God including storm and animal damage
e) The product has had its serial number(s) or dating altered or removed
f) Normal wear and tear which includes sun damage and other normal weathering of the product
No implied warranty (or condition), including any implied warranty (or condition) of merchantability or fitness for a particular purpose, applies to the product after the applicable period of express warranty stated above, and no other express warranty or guaranty, except as mentioned above, given by any person, firm, or corporation with respect to the product shall bind RAVE Sports®. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
RAVE Sports® shall not be liable for loss of revenue or profit, failure to realize savings or other benefits, or for any other special, incidental or consequential damages caused by the use, misuse or inability to use the product regardless of the legal theory on which the claim is based, and even if RAVE Sports® has been advised of the possibility of such damages. Nor shall recover any kind against RAVE Sports® be greater in amount than the purchase price of the product sold by RAVE Sports® and causing the alleged damage.
Without limiting the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to others and their property arising out of the use, misuse, or inability to use any product sold by RAVE Sports® not caused directly by the negligence of RAVE Sports®. Some states or provinces do not allow exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This Warranty shall not extend to anyone other than the original purchaser of any product, or the person for whom it was purchased as a gift.